Shipping policy

Thank you for shopping with Belori Store. This policy explains how we deliver your order, what it costs and what to expect after you buy.

Order processing

Orders are processed as soon as possible, unless our website states otherwise. You’ll receive a confirmation email as soon as your order is dispatched. It will include tracking where the delivery service offers it.

Delivery options and times

Available delivery options and estimated delivery times are shown at checkout. Estimated times start from dispatch. They may be affected by carrier delays, severe weather or other events outside our control.

Unless we agree a different timeframe with you, we will deliver your order within 30 days of purchase.

Delivery charges

Delivery charges are calculated at checkout based on your address, the weight of your order and the delivery option you choose. Free standard delivery may be available on selected orders, as shown at checkout.

UK orders

We are not VAT-registered, so no VAT is added to UK orders. There are no customs duties or import charges on orders delivered within the UK.

Orders to the Channel Islands may be subject to local import charges. These are the customer’s responsibility.

International orders

We ship to the destinations shown at checkout. Orders delivered outside the UK, including to the European Union, may be subject to VAT, customs duties, import taxes and carrier handling fees. These charges are set by the destination country’s customs authorities and/or the carrier. They vary by country, product type, order value and delivery method.

Where available, these charges are calculated and shown at checkout before you place your order. If checkout states that duties and taxes are prepaid, you should not be asked to pay anything further on delivery. If it doesn’t, any charges due before or on delivery are the customer’s responsibility.

Customs checks may also extend delivery times. We recommend checking your country’s import rules before ordering.

Tracking your order

Once your order is dispatched, we’ll email you a tracking number and link where available. Tracking information can take a little while to update.

Delivery address

Please check your delivery address carefully at checkout. If you need to correct it, contact us as soon as possible, ideally before your order is dispatched.

Lost, damaged or delayed parcels

Your order is our responsibility until it is delivered to you or to someone you’ve nominated to receive it. If your parcel is lost, arrives damaged or is significantly delayed, contact us and we’ll arrange a replacement or a refund. Photos of any damage and the packaging help us sort things out quickly.

Changes and cancellations

If you need to change or cancel your order, contact us as soon as possible. We can usually make changes before your order is dispatched, but not once it’s on its way.

You also have the right to cancel most online orders within 14 days of receiving them, without giving a reason. See our return and refund policy for how to return items.

Refunds for cancelled orders, including the original standard delivery charge, go back to your original payment method without undue delay. If your order hasn’t been delivered yet, we refund you within 14 days of your cancellation. If it has been delivered, we refund you within 14 days of receiving it back, or of you showing proof that you’ve sent it back, whichever is sooner.

Questions?

Contact us at hello@beloristore.com, or use the details in our contact information policy.